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Most frequently asked questions
General
I cannot log in to the Caps and Gowns webshop with my Student ID?
Try logging in with your student ID provided by your school, if it doesn't work then contact us at info@caps-gowns.com.
I cannot load the website pages properly.
Try to check if your internet is stable and use the incognito mode of the browser for proper loading of the website.
The payment is not accepted?
Make sure you are using a Credit/Debit card that is valid in the UAE and make sure all the details are filled out correctly.
Where can I collect my order?
Once your order is ready our team will contact you via email about the pickup location and timing of pick up.
I have mistakenly ordered the wrong sizes. How can I make an amendment?
Please contact the Caps and Gowns team at info@caps-gowns.com for required changes.
I haven't received the order confirmation receipt, where can I find it?
Please check your registered email address provided by the school. If you still can't find it contact info@caps-gowns.com.
Where do I order?
Go to our website at https://caps-gowns.com/ and press on order now.
When will I receive my order?
Once your order is ready for dispatch, we will contact you over email to inform you that your order has been dispatched.
How can I contact you?
You can contact our customer service directly by sending an email to info@caps-gowns.com.
Didn’t found what you were looking for?
Didn’t found what you were looking for?